Questions & Answers
Frequently Asked
Booking & Reservation
How far in advance should I book my appointment?
To ensure your preferred experience, we recommend booking 2–3 days in advance for weekdays and 1–2 weeks for weekends. For group events or special packages, kindly reach out to us 2 weeks prior.
What is your cancellation policy?
Please note that all bookings are non-refundable. We are unable to facilitate changes or cancellations made within 24 hours of your appointment. For full details, please refer to our Booking & Cancellation Policy.
Do you accept walk-ins?
Walk-ins are always welcome, though we suggest a reservation to ensure your desired session is available.
Is there a minimum age requirement?
Our facilities are available to guests from the age of 6.
Do you offer Private Rooms?
Yes, our private suites offer an exclusive experience. These are complimentary for VIP Plus members, while other guests may enjoy an upgrade for an additional 30% fee. For more details on our VIP tiers and benefits, please reach out to us.
Membership & Rewards
Moc Huong Wellness Membership
Our Membership Programme is our way of saying thank you to those who continue to choose Moc Huong Wellness as part of their wellness journey.
Platinum:
- Annual spending from VND 70,000,000
- Enjoy 15% off every bill.
Gold:
- Annual spending from VND 50,000,000
- Enjoy 10% off every bill.
Silver:
- Annual spending from VND 30,000,000
- Enjoy 5% off every bill.
In addition to your membership benefits, we will continue to create thoughtful ways to care for and appreciate our loyal guests, including birthday gifts, special offers, and exclusive experiences throughout the year.
Gift Voucher Terms & Conditions
1. The gift voucher is valid only for the specific service stated on the voucher.
2. The gift voucher cannot be used to purchase retail products sold at Mộc Hương Wellness.
3. The gift voucher is valid only within the period specified on the voucher.
4. The gift voucher cannot be used for any other services.
5. The gift voucher cannot be used in conjunction with any other promotions or discount programs.
6. The gift voucher is issued only once and will not be reissued if lost or damaged.
7. The gift voucher cannot be exchanged for cash.
Do you offer VIP options?
VIP rooms are complimentary for our VIP Plus members. Other guests may enjoy these private spaces with a 30% upgrade fee. For long-term benefits, we offer two membership tiers: VIP (10% off services) and VIP Plus (15% off plus inclusive room access).
2026 Accumulated Points
All spending at Moc Huong Wellness from 1 January 2026 onwards continues to be recorded and accumulated towards your 2026 membership status.
Your accumulated spending will be used to determine your membership tier for the period: 1 January 2026 – 31 December 2026
We hope these improvements will make your experience with us simpler, more seamless, and more personal.
General Information
What services do you provide?
We offer a comprehensive range of wellness services, including massage therapy, physical therapy, meditation, and yoga. You may explore our full menu on our Services page.
What facilities are available?
Moc Huong Wellness features premium saunas, steam rooms, and private locker for both genders separately. Guests are invited to arrive 30 minutes early to unwind in our serene atmosphere, complete with soothing music and healthy refreshments. Please note that Jacuzzi facilities are exclusively available at Moc Huong Wellness An Khanh.
Are your services available to all genders?
We are delighted to serve all genders. Your comfort is our priority, with private rooms and separate facilities designed to ensure a relaxing, discreet experience.
Is there parking available?
Guests may enjoy complimentary parking throughout their visit.
Wellness Sessions
What should I wear?
Complimentary robes and slippers are provided for your comfort. We kindly ask that you leave them in your locker at the end of your visit.
Are your sessions suitable for pregnant women?
We offer a signature service specifically designed for mothers-to-be. Please share your details with us upon booking for a safe and personalized experience.
Can I request a specific therapist?
You are welcome to request a preferred therapist or gender. While we do our best to accommodate these requests based on availability, a selection fee of VND 30,000 will be applied.
Payment & Pricing
Which payment methods are accepted?
We welcome all major credit cards and cash. Please note that payments are kindly settled in local currency (VND) .
Are taxes and service charges included?
Menu prices include service charges but are subject to VAT. Please note that service rates vary by location: 10% at Thao Dien and Saigon Pearl, and 15% at An Khanh.
Let's Connect!
Should you have any questions or simply wish to learn more, Moc Huong Wellness dedicated team is always here to listen. We will get back to you with care within 24 hours.
Contact Us